Frequently Asked Questions
Where is my package?
You can check the status of your order by accessing the tracking link provided in your shipping confirmation email (sent once your product ships). Additionally, you can enter your order number in the "Track Packages" section under the Support section of our website.
What methods of payment do you accept?
We accept all major credit and debit cards, including Visa and MasterCard.
Do you ship internationally?
Currently, we only ship within the United States.
Why is your page not loading?
If you are experiencing issues with our website, please contact us directly to report the problem so we can resolve it promptly.
Why am I getting an error message?
If you keep encountering an error message, please reach out to us and provide details about the issue. Our team will work to resolve it as quickly as possible.
I entered the wrong shipping address. What should I do?
If you realize you have entered an incorrect shipping address, please contact us immediately. If we can update the address before the item ships, we will make the change. If the item has already shipped, we will need to wait until it is returned to us before making further arrangements.
What is your return and exchange policy?
Returns
To return an item, please email us at support@Vanityhomedecor.com within 14 days of delivery. Ensure the items are securely packed in their original packaging. All products must be returned in their original condition. If you received damaged items, please contact our Customer Service team for assistance.
Exchanges
To exchange a product, contact us at support@Vanityhomedecor.com, and we will guide you through the process.
What happens if my order is returned to sender?
If your order is marked as "undeliverable" and returned to us, we will reship it to you at no additional cost.
What should I do if my item is damaged?
If your item arrives with defects or damage caused on our part, we will replace it free of charge. There is no need to return the damaged product. If a replacement is not possible due to inventory issues, we will issue a refund or send a comparable item of your choice.
What should I do if I receive the wrong product or a defective item?
We sincerely apologize for the inconvenience. Please email us at support@Vanityhomedecor.com with your order number and details about the issue. We will ensure the correct product is shipped to you at no extra cost, and we will cover the return shipping for the incorrect item. Mistakes happen, and we are committed to resolving them as quickly as possible.
